Stop missing calls after hours. AI voice agents trained on your business answer customer questions, book appointments, qualify leads, and escalate to your team only when needed. Bilingual — English & Bahasa Malaysia.
Trained on your business knowledge base — pricing, hours, services, policies — and connected to your booking system.
Hours, pricing, services, location, parking, policies. The agent gives accurate answers grounded in your knowledge base.
Reads your calendar live, suggests open slots, books on the spot. SMS or email confirmation sent automatically.
Collects name, contact, intent, and slot data. Pushes a tagged lead into your CRM — no missed enquiries overnight.
Fluent in English and Bahasa Malaysia (and others on request). Switches mid-call based on caller language.
Detects complex, sensitive, or out-of-scope calls and transfers to a real person — or schedules a callback.
Every call transcribed and tagged by intent. Monthly summary of top questions, conversion rate, and missed opportunities.
Two production-ready voice agents I've built — fully scripted, intent-mapped, and ready to deploy.
Brighton Heights, VIC · Boutique hair salon
A premium-but-approachable boutique salon. The AI receptionist handles bookings for cuts, colour services, and signature packages — recommends the right stylist (Sarah, Emily, or Mia) based on service type, and confirms appointments verbally before booking.
Kota Damansara, Selangor · Bilingual preschool & childcare
A licensed early-childhood centre catering to kids 18 months to 6 years. The agent answers fee enquiries, books tours, captures admissions leads, reports child absences — and escalates instantly for safeguarding or medical issues.
A clean four-step build — typically live within 2 weeks of you handing over the knowledge base.
I interview you and document everything an agent needs: services, pricing, hours, staff, policies, FAQs, edge cases. Output: a structured KB doc you own forever.
Every common call is mapped to an intent (BookAppointment, FeeQuery, ReportAbsence, Complaint, etc.) with required slots and escalation triggers.
Built on Retell AI with ElevenLabs voice (custom voice cloning available). Connected to your calendar, CRM, and SMS provider via webhooks.
Soft-launch on a forwarded number for 1–2 weeks. I review recorded calls weekly, refine the prompts, fix edge cases, and hand over the dashboard.
Production-grade voice tooling — enterprise reliability without enterprise pricing.
Things business owners usually ask before signing up.
Setup is project-based depending on intent count and integration complexity. Monthly running costs start from approximately RM150–400/month (Retell + ElevenLabs + phone number) plus per-minute usage. Quoted exactly after the discovery call.
Typically 2 weeks from the day you hand over the knowledge base. Faster if your business is straightforward and slower if there are complex CRM integrations or multilingual flows.
No. ElevenLabs voices are indistinguishable from real receptionists for most callers. Custom voice cloning is also available — train it on your own staff's voice for a fully branded experience.
It says so explicitly and offers options: take a message, transfer to a human, or schedule a callback. It never hallucinates pricing or makes up policy answers.
Yes — fully bilingual. Demonstrated in the Damansara Children Academy case study, with the agent switching between English and BM mid-call based on caller language.
Yes. Soft-launch is mandatory — 1–2 weeks on a forwarded number where you and I both review every call. Prompts get refined until you're comfortable, then we cut over the main number.
15 minutes is all I need to scope your business and quote the build. No commitment.